Human Resources Help Desk Software

Empower your HR team to support employees & drive engagement

Get Started Free

No credit card required.

Get a Demo

Manage HR requests on multiple channels
Collaborate with other departments
Create employee self-service portal
Monitor engagement with surveys

Get Started Free

No credit card required.

Get a Demo

What is HR Help Desk Software?

HR Help desk software is a business tool used by human resource teams to promptly manage employee requests, complaints, grievances, and inquiries. HR professionals can track all the requests made by prospective or existing employees in one place and ensure they get timely responses. ProProfs Help Desk is an example of such an HR ticketing system. It also lets you create a self-service portal where employees can find relevant answers and learn more about the organization.

Why Does Your Business Need HR Help Desk Software?

Speed Up Recruitment

Hiring the right talent from hundreds of potential candidates can be time-consuming. However, with HR help desk software, you can keep notes from interviews, create hiring forms, documentation, and speed up your recruitment process.

Improve Onboarding

The HR service desk can ensure new hires have a smooth transition into your company. You can create an internal knowledge base where recruits can find information about processes, departments, structure, holidays, pay scale, and more.

Track Requests

Whether it is about leave approvals or training program inquiries, HR teams get multiple requests. Track all employee requests as well as complaints in a central place and respond to them quickly.

Encourage Self-Service

A lot of employee queries are repetitive and eat up HR representatives' valuable time. By investing in an HR help desk ticketing system, your team can create a knowledge base and allow employees to find all relevant answers independently.

Monitor Engagement

Engaged employees are known for their positive outlook, higher productivity, and lower absenteeism. Create and share employee engagement surveys with your staff members and consistently monitor their engagement levels.

Collaborate Across Organization

HR ticketing systems allow you to centralize all internal communications and ensure every voice is heard. Take inputs from different teams, control friction, and maintain a positive synergy among different departments.

Streamline HR Requests Across all Channels

Communicate with applicants and employees on their favorite channels

ProProfs HR ticketing system is designed to help you meet your various communication needs. You can manage multiple shared inboxes such as hr@company, careers@company, recruitment@company, etc., in one place. Resolve employee grievances and applicant queries via live chat. Moreover, you can design beautiful forms for exit interviews, leave applications, performance reviews, supervisor feedback, and more. You can even create forms to capture new joiners' hiring details, such as their demographics or medical history.

Collaborate Across Departments

Focus on the needs of different teams & accelerate internal collaboration

Talent acquisition, operations, labor relations - all HR divisions need to work together to deliver great employee experiences. Allow HR professionals to collaborate using private notes that are only visible to them. Create canned responses for common situations such as employee warnings, leave requests, candidate referrals, etc., and save valuable time. Our human resources help desk allows you to break complex issues into multiple child tickets and assign them to different departments.

Internal notes
Save time with Canned responses
Parent-child ticketing

Create Employee Self-Service Portal

Empower employees by making knowledge available 24x7

In simple steps, create your internal knowledge base that includes information in the form of FAQs, employee handbooks, training videos, and guides. You can even upload company policies and other documentation for a smooth employee onboarding experience. Control access by keeping your internal self-service portal private to a few employees. Empower staff members to resolve their common questions related to appraisals or holidays and reduce your ticket volume.

Upload company policies
Secure access
Reduce ticket volume

Want to turn your HR professionals into productive heroes?

Try ProProfs Help Desk & support employees across multiple channels

Get Started Free Get a Demo

Monitor Engagement with Surveys

Gauge the responsiveness of your HR team & enhance employee engagement

An essential function of the HR team is to ensure employees are highly engaged at work. Use ready-made employee engagement survey templates to understand how motivated staff members feel about working at your company. Create insightful reports that offer visibility into HR performance metrics such as response times, resolution times, and more. You can even share employee NPS surveys to monitor their loyalty to your company.

Employee engagement surveys
Create insightful reports
Employee NPS

Features of HR Help Desk Ticketing System

Canned Responses
Create canned responses for email, chat, and save the HR team’s valuable time.
Mobile App
Offer assistance on the move and support your digital workforce.
Ticket Prioritization
Prioritize internal complaints that demand urgent attention and foster better relationships.

Security
Limit access to knowledge articles to certain employees or make it public.
Internal Notes
Discuss employee issues internally with your team members and share appropriate responses
Avail 24x7 Support
Interact with the ProProfs team via chat, email, or phone, and get round-the-clock assistance.

View All Features

Testimonials

"Everyone should give it a try!"

I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.

Professor Daniel Stein

Director of Technology Initiatives, Touro College
"Excellent Customer Service!"

ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.

Bill Wisell

Health Licensing Coordinator, Nebraska Department of Human and Health Services