{"id":34162,"date":"2021-11-11T05:22:00","date_gmt":"2021-11-11T05:22:00","guid":{"rendered":"https:\/\/www.proprofsdesk.com\/blog\/?p=34162"},"modified":"2026-04-17T04:19:05","modified_gmt":"2026-04-17T04:19:05","slug":"zendesk-vs-jira-service-desk","status":"publish","type":"post","link":"https:\/\/www.proprofsdesk.com\/blog\/zendesk-vs-jira-service-desk\/","title":{"rendered":"Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?"},"content":{"rendered":"\n

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one?<\/p>\n\n\n\n

Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software<\/a>, they have their own strengths and weaknesses that can be clear to see when you dig deeper.<\/strong><\/p>\n\n\n\n

If you have landed here, the good news is that you have already narrowed your decision down between these two choices. So should you go for the popularity of Zendesk or the ITSM capabilities of Jira? <\/p>\n\n\n\n

We understand the stark similarities between these two software giants can leave you utterly confused. In this blog, we have done a thoughtful analysis of both Zendesk and Jira and compared their features, and prices against one another. <\/p>\n\n\n\n

But first things first. Let\u2019s understand what these two tools are all about.  <\/p>\n\n\n\n

<\/span>Zendesk vs Jira vs ProProf<\/strong>s<\/span><\/h2>\n\n\n\n

\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Features<\/th>Zendesk<\/th>Jira Service Desk<\/th>ProProfs Help Desk<\/th>\n<\/tr>\n<\/thead>\n
Free Trial<\/td>14 days<\/td>7 days<\/td>15 days<\/td>\n<\/tr>\n
Price<\/td>Starts at $49<\/td>Starts at $20<\/td>Starts at $20<\/td>\n<\/tr>\n
Ideal Users<\/td>Large enterprises<\/td>Medium-to-large businesses<\/td>Small-to-medium businesses<\/td>\n<\/tr>\n
Live Chat<\/td>Available<\/td>Not Available<\/td>Available<\/td>\n<\/tr>\n
Customer Surveys<\/td>Available<\/td>Available<\/td>Available<\/td>\n<\/tr>\n
Knowledge Base<\/td>Available<\/td>Available<\/td>Available<\/td>\n<\/tr>\n
IT Help Desk<\/td>Available<\/td>Available<\/td>Available<\/td>\n<\/tr>\n
Chatbot<\/td>Available<\/td>Not Available<\/td>Available<\/td>\n<\/tr>\n
Real-Time Analytics<\/td>Available<\/td>Available<\/td>Available<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<\/div><\/p>\n\n\n\n

<\/span>Introduction to Zendesk and Jira Service Desk <\/strong><\/span><\/h2>\n\n\n\n

Even before you choose Zendesk vs Jira Service Desk, it’s important to get a good backdrop and gain clarity around these two software companies. <\/p>\n\n\n\n

When it comes to popular customer support solutions, Zendesk ranks well on top. The software company boasts about 160,000 plus paid customer accounts and an employee strength of 4000 plus. Zendesk is a popular service-first CRM company that offers exemplary tools to communicate with customers, strengthen relationships, and enhance the customer experience. <\/p>\n\n\n\n

Jira Service Desk, also known as Jira Service Management, belongs to the list of robust tools offered by the parent company Atlassian. The company is powering innovation at 200,000+ companies worldwide including popular names such as Airbnb, CISCO, Toyota, eBay, and more. Atlassian was started in 2002 by two friends and today has grown to a team of 3000 plus employees with offices across the globe. <\/p>\n\n\n\n

<\/span>Criteria of Comparison <\/strong><\/span><\/h2>\n\n\n\n

Different support tools bring different qualities to the table. For instance, while one tool may offer advanced features, the other might offer a simple and easy-to-use interface. <\/p>\n\n\n\n

For a successful Jira Service Management vs. Zendesk comparison, we need to take a deep dive into the various features and capabilities of these tools. After careful research and consideration, we have compiled a list of 5 criteria on which we will be comparing both Zendesk and Jira. Let\u2019s take a look at them: <\/p>\n\n\n\n