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Last modified: January 15, 2024

How to Set Measurable Customer Service Goals for Your Team in 2024

Raise your hand if you feel your customer service department is perfect and there is nothing more you need to improve upon. Hands still on the mouse? Yeah, we thought so. Customer service teams around the world feel they work hard, treat their customers right, put in extra hours, but still don’t seem to go...

Last modified: February 2, 2024

Zendesk vs Intercom vs ProProfs: In-Depth Feature & Price Comparison

Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make. While on one hand, you have to scroll through multiple comparison websites, online reviews, etc. On the other hand, you need to be careful about the various needs and requirements of your support team. While there is...

Last modified: April 20, 2023

The Ultimate Guide to Customer Segmentation

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently? Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...

Last modified: March 27, 2024

Top 12 Zendesk Alternatives & Competitors for 2024

Zendesk functions as a straightforward help desk software used by some leading businesses across the globe. However, expensive pricing and complicated features make it an unsuitable option for most small to mid-sized businesses. Let me introduce you to 12 best-in-class Zendesk alternatives, each capable of taking your customer service to the next level. In the...

Last modified: October 20, 2023

What Is An Omnichannel Customer Experience? Benefits, Examples & Tips

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...

Last modified: April 12, 2024

18 Best Shared Inbox Software & Tools to Manage Business in 2024

A shared inbox is a great way to have more eyes on your emails and ensure not a single email can slip through the cracks. Successful entrepreneurs and leaders know one secret — traditional email platforms are not designed for teamwork. They completely ignore team goals and preferences, do not facilitate internal collaboration, and make...

Last modified: March 21, 2024

15 Best IT Ticketing System Software to Manage IT Support Like a Pro in 2024

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount. Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, the best IT ticketing system software are now the backbone of many support operations around the world. With features such...

Last modified: December 15, 2023

Top 10 Help Scout Alternatives for Businesses in 2024

Help Scout has become a popular name in the current help desk industry. The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software but their are some drawbacks because...

Last modified: April 18, 2024

10 Most Common Help Desk Problems & How to Solve Them

No matter if you run a small online store or a large multinational business, you are bound to receive problems from your employees as well as customers. However, the “real problem” starts when your help desk is bombarded with innumerable issues, and things seem to spiral out of control. The good news is that most...

Last modified: May 29, 2023

Retail Customer Service Tips & Examples Every Retail Business Needs to Know

Have you ever tried shooting a 3-pointer in a basketball game, that too at the last minute while everyone is counting on you? Now, imagine doing the same while riding a bicycle with your eyes closed. In a very similar fashion, the world of retail customer service is not easy and it’s definitely not for...