Are you looking for Jitbit alternatives but don’t know where to start?  We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help!  Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life?  If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem.  Gaining control of your inbox can seem like...

Let’s be honest, email was not designed for teamwork. Even after decades of innovation, it still does not meet the needs of most business teams.  As a result, companies are forced to go for collaboration tools such as Google Collaborative Inbox to manage their group email accounts – sales@, support@, content@, etc.  But is Google...

Did you know that 1 out of every 3 customer calls is from a repeat caller?  These calls are often from customers who were not satisfied with the solution they received the first time. So when your day is jam-packed with such calls, how do you delight customers?  By focusing on first call resolution (FCR),...

So you invest thousands of dollars on marketing campaigns, optimize your website, ease the checkout process, and finally, make the customer hit the “Buy Now” button. Now what? Is the job done?  Not even close!  The post-purchase customer experience starts after the sale is made. How you treat your customers during this phase can be...

From freelancers to billion-dollar business owners – almost everyone is talking about the best SaaS tools in the market.  There is no doubt that the demand for SaaS products is at an all-time high. In fact, the software as a service (SaaS) market is estimated to be worth 171.9 billion U.S. dollars in 2022. But...

E-commerce entrepreneurs have a lot on their plates – they are constantly worried about rising competition, low staff productivity, failing marketing tactics, and so on.  Whether you run a small online store that sells a single product or an e-commerce marketplace that sells almost everything the mind can imagine, the best e-commerce tools will make...

In today’s fast-paced business world, customer satisfaction is a top priority. However, businesses often struggle to keep up with the ever-increasing demands of their customers. This is where customer success software comes in handy.  These software solutions help businesses manage customer relationships, track customer behavior, and provide personalized customer support.  In this blog post, I...

Meeting user expectations and resolving their concerns in real-time should be the top goal of every business.  A service desk software can act as a bridge between your support agents and your numerous employees, customers, or other stakeholders who demand round-the-clock assistance.  A good service desk improves customer satisfaction by allowing you to deliver services...