Niharika Singh

Niharika Singh

Niharika holds years of experience in customer support with a special interest in project management. She has a deep understanding of how organizations can leverage tools such as project management software, help desk, and live chat for maximum success. In her free time, she enjoys sketching, painting, and writing.

My Articles

Why Help Desk Software is Important for Your Business?

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...
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Top Ways to Improve Customer Service in Healthcare

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and their personal information.  They prefer making appointment confirmations, receiving health reminders, and educational tips through a website or app. The healthcare industry cannot ignore the importance of customer service.  Did you know? 83%...
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How to Communicate with Customers Effectively

Effective communication lies at the heart of long-lasting customer relationships.  A single personalized message is powerful enough to make customers your life-long fans. On the other hand, a delayed response has the potential to make them turn to your business rivals.  With the current explosion in customer service channels, businesses are struggling to meet customer...
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