Niharika Singh

Niharika Singh

Niharika holds years of experience in customer support with a special interest in project management. She has a deep understanding of how organizations can leverage tools such as project management software, help desk, and live chat for maximum success. In her free time, she enjoys sketching, painting, and writing.

My Articles

What Is Help Desk Software? Its Benefits & Latest Support Trends

Dimensional Research conducted a survey among various customers. They asked them about the one factor that affects their loyalty towards the company the most.  Their answer? Customer support. Customers prefer to talk to a support representative to resolve an issue. This not only ensures issues are resolved instantly but also results in customer delight.  That...
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Why Help Desk Software is Important for Your Business?

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...
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Top Ways to Improve Customer Service in Healthcare

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and their personal information.  They prefer making appointment confirmations, receiving health reminders, and educational tips through a website or app. The healthcare industry cannot ignore the importance of customer service.  Did you know? 83%...
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How to Communicate with Customers Effectively

Twenty three percent consumers seek face-to-face interaction for complicated customer service issues. These issues may relate to the product or service not working, troubleshooting, sub-standard quality, etc.  Resolving such customer problems on call or email is near to impossible. But, the reality is only 5% of customer service interactions begin with a face-to-face meeting. Did...
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