Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

20 Customer Service Email Templates for Super-Fast Responses

If you are in the customer service industry, chances are you have regretted sharing emails just seconds after hitting the send button.  Maybe it was simply because of poor grammar or because you forgot to mention something as important as the product ID of the purchase. Yes! We have all been there.  So is there...
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The 18 Best Customer Service Software Solutions in 2022

There was a time when customer complaints and queries were dealt with as and when they came with little to no record of them.  However, today things are much different. Right from powerful chatbots to automated workflows, the best customer service software has revolutionized how companies interact with their customers.  There is no doubt that...
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The Ultimate Guide to Customer Segmentation

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently?  Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...
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Top 15 Zendesk Alternatives (Help Desk Software) for 2022

When we talk about customer service software, chances are that you must have heard about Zendesk. Big corporate brands such as Siemens, Mailchimp, and Tesco have used Zendesk to take their customer service to the next level.  But, let’s be honest. Zendesk has some serious limitations and is not the right fit for every business. ...
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Guide to Customer Relations: Definition, Benefits, Strategies & More

Here is a small question for you- ‘What differentiates companies like Amazon, Zappos, or Disney from the rest?” Well, it’s quite simple- the attribute of NOT settling for average experiences and building rock-solid customer relationships. Successful brands always strive to deliver more than what is expected of them and never hesitate to nurture their relationships...
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What Is an Enterprise Help Desk & Why Do You Need One?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really!   With a big business comes big responsibilities and even bigger challenges.  Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...
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What Is An Omnichannel Customer Experience? Benefits + Examples

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel services”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel? Omnichannel...
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15 Best Shared Inbox Tools to Manage Team Email

Successful entrepreneurs and leaders know one secret- Traditional email platforms are not designed for teamwork.  They completely ignore team goals and preferences, do not allow internal collaboration, and make tracking emails far from easy, thus resulting in an inefficient process. This hurts both- your customers and your team’s morale. However, the addition of shared inbox...
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11 Best IT Ticketing Systems to Manage IT Support Requests Like a Pro

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount.  Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, IT ticketing systems are now the backbone of many support operations around the world. With features such as Artificial Intelligence,...
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Top 10 Help Scout Alternatives for 2022

Help Scout has become a popular name in the current help desk industry.  The tool comes across as an all-in-one customer service platform that helps you meet rising customer expectations and get productive teams. Features such as in-app messaging, keyboard shortcuts, shared inbox, etc. make it a promising ticketing software. But if you look closely,...
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