Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

Proactive VS Reactive Customer Service: Which One Should You Choose?

Traditionally, the customer service industry revolved around the idea of waiting for a customer to encounter a problem and then offering the required solution. It’s the same as closing the barn door after the horse has bolted.  Now, here is the modern approach to customer service called proactive customer service that says- why wait for...
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10 Shared Inbox Best Practices for Lightning Fast Email Support

Do you have multiple email accounts and multiple people managing them?  Well, what if we told you that you could combine all your email accounts and let your agents work together from a single dashboard. Would that make you breathe a sigh of relief? Ladies and gentlemen, that is a shared inbox for you!  Having...
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Types of Help Desk Software & Which One Should You Choose?

Do you know what is common between a primitive tribal man living in the jungles of Africa and a modern entrepreneur sitting in his New York office?  They both need the right tools to survive.  From wooden spears to sophisticated business software, tools have rapidly evolved to reduce human efforts and improve efficiency.  One such...
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What Is an Email Management Software & Why You Need One?

Did you know that around 306.4 Billion emails are sent and received worldwide every single day? By the time you finish reading this blog, around a billion emails would have been shared.  Let that sink in…  It’s without a doubt that within the last couple of decades, the ‘digital inbox’ has opened doors to improved...
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How to Implement Customer Service Policies for Your Growing Business

In a parallel universe, customers might be 100% satisfied with every brand they buy from. However, the reality is that modern customers are encountering horrifying service experiences in this part of the Universe. For example, who could forget the dreadful incident of the United Express Flight 3411 in 2017? Here is a quick recap: Right...
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Cognitive VS Emotional Empathy: How to Build a Business Culture Around Both

The contemporary business world is flooded with the dog-eat-dog corporate mentality. Entrepreneurs are always advised that to taste success, they need to be ruthless, competitive, and above all, pragmatic. Amidst all this unsentimental chaos, empathy often takes the back seat. Will the real CEO (Chief Empathy Officer) please stand up? The average entrepreneur will tell...
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Why Help Desk Software Is Important For Businesses?

A help desk software is important for businesses serving customers. When businesses offer a delightful customer experience, sales increase. Customers become brand loyals and refrain from brand switching. 74 percent of people are likely to switch brands, in case they find the purchasing process difficult. A help desk ticketing system automates the workflow of issue...
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How SaaS Help Desk Software Helps in Achieving Business Goals

Lead generation, sales, and operations continue to be the top business goals, but customer service is the foundation of organizational success. Without offering a delightful service experience to customers, your business may suffer in the long-run, since dissatisfied customers can jeopardize your business. Customer service processes are complex, which include handling a flood of tickets,...
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How to Choose the Best Help Desk Software in Simple Steps

There comes a time when managing your customer issues is no longer possible using spreadsheets or post-it notes. Help desk software seems like the only solution that can automate your support process and keep customers happy.  Now, when you raise the question- how to choose help desk software, there are literally thousands of things that...
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What Is Help Desk Software?

No matter if your business has ten or a million customers- assisting customers round-the-clock can be a daunting experience.  Irrespective of geographical boundaries, customers are similar in what they expect from a brand. They all demand perfection and proactive responses to their requests.  So, what can be the ideal tool to live up to customer...
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