Jared Cornell, Author at ProProfs Help Desk Blog

My Articles

Last modified: June 21, 2023

10 Common Customer Service Problems and How to Resolve Them

Customer. Vendor. Seller. Buyer. All of them have been around since the concept of commerce started. Fast forward to 2020. Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. And rightfully so. It only takes one bad experience...

Last modified: June 22, 2023

10 Best Email Alternatives for Improved Business Communications

Email has become such an inclusive part of our personal and professional lives that it is now difficult for most of us to recall life without it. There are millions of people who receive, send, and respond to billions of emails every day. But despite it being the “king” of business communications, there is a...

Last modified: September 12, 2023

List of 18 Best Helpdesk Software for Small Businesses in 2023

Startups and small businesses are like the endangered species of the business world. You never know when a business might run out of customers or reach bankruptcy. With so many challenges and tasks to cater to, “delightful customer service” lies somewhere secluded, at the bottom of the priority list for most small companies. No wonder...

Last modified: May 24, 2023

How a Help Desk Can Help your Digital Transformation

A help desk is no longer a stationary section in a retail store that assisted customers with their returns or exchanges. With the advent of help desk digital transformation, it has taken the shape of digital channels such as live chat, social messaging, AI-powered chatbots, etc. For help desk teams, the digital transformation era has...

Last modified: June 19, 2023

Top 10 Jira Service Desk Alternatives for 2023

There’s no denying that the Jira Service Desk is one of the leading IT help desk tools in the market. You can track all IT incidents in one place, encourage self-service with a knowledge base, and a lot more. While it might have been the “right” option for you in the initial days, every growing...

Last modified: June 28, 2023

10 Incident Management Best Practices for Streamlined Operations

Incidents are powerful events that can happen to any business in the blink of an eye. But what happens when you do not know how to manage or report incidents? Well, in that case, such disruptions can lead to prolonged downtime, lower productivity, add to employee stress, and jeopardize your business. So what’s the way...

Last modified: June 21, 2023

Top 10 Jitbit Alternatives for 2023

Are you looking for Jitbit alternatives but don’t know where to start? We understand how challenging it can be to comb through all the software review platforms and never-ending online reviews. Don’t worry, we are here to help! Jitbit is a popular help desk software designed for powerful ticketing and asset management. But why are...

Last modified: September 28, 2023

How Investing in Help Desk Software Increases ROI

In the business world, you need to make relevant investments to make profits and taste success. Similarly, to offer delightful customer service, you must invest in the latest technology such as AI-powered help desk software. But there is a challenge. How do you increase ROI with help desk software? While help desk tools are quite...

Last modified: May 30, 2023

Delegating Incoming Emails: Steps & Best Practices

Is your email inbox overflowing? Are you struggling to respond to emails in a timely manner? Is work email management taking a toll on your professional and personal life? If your answer is a BIG yes, delegating incoming emails might be a great solution to your problem. Gaining control of your inbox can seem like...