Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

When to Switch from Email to a Help Desk Software

Our daily work routine revolves around emails, in fact, hundreds of them. But have you ever thought – why do some people call it ‘The Snail Email’?  Let’s be honest, email is slow, lacks advanced features, and was never designed for team collaboration. It’s not surprising that entrepreneurs across the globe are complaining about inbox...
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10 Latest Customer Service Trends for 2021

As an entrepreneur, you must have got that sinking feeling when nothing goes your way and a huge question mark looms on the survival of your business?  Well, this feeling pretty much sums up 2020 for most businesses.  However, the good news is that dark clouds always clear away and the sun shines bright again. ...
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How to Set Up Your Help Desk Software

We all know that investing in a good help desk is a boss move. You can encourage team collaboration, resolve issues faster, and deliver top-notch customer service with absolutely no hassles.  But what about the next step? How do you set up your help desk for optimum productivity? If you think that setting up your...
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Your Guide to the IT Infrastructure Library (ITIL)

Are you struggling to improve your IT operations? Are customers unhappy with the quality of your IT services?  Well, in that case, ITIL can prove to be a business saver. Historically, IT has always been undervalued. The IT department is simply considered responsible for managing information technology systems without having any impact on a company’s...
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What Is an Enterprise Service Management System?

While looking for ways to improve your IT and non-IT business services, you must have stumbled upon short yet heavy terms such as ESM or ITSM.  You must have thought to yourself, “What exactly is Enterprise Service Management (ESM)? And, can it really help my business in the long run?” It’s alright if you still...
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What Is IT Service Desk? Types, Benefits & Best Practices

Technology is no more limited to Sci-Fi movies. Just look around yourself, and you will find you are surrounded more by technology- your computer, smartphone, internet, etc., than actual human beings.  One great gift of technology has been Information technology- or IT as we normally call it. The fabric of modern businesses is connected by...
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Top Benefits of Customer Service Reports

Imagine you walk into a customer service team meeting and you hear the manager say- “How are we performing? How many issues are we resolving daily? I need the numbers. Give me Data, Data, Data!”  And you think to yourself …  But why? Why data? Aren’t customer service professionals just supposed to have people skills...
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How a Collaborative Inbox Can Improve Your Customer Support Process

In the pre-email era, people had to write letters, wait for them to get delivered, and then wait again for days to get a response.  Soon came the Internet, and the rest is history!  Earlier, what took days or weeks, can now be achieved in a matter of seconds. Awesome! However, email-arguably one of the...
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SaaS Churn Rate: How to Prevent Churn for Your SaaS Company

Do you know what corporate mega-giants like Microsoft, Adobe, and Google have in common?  Besides, being worth billions of dollars, they all operate on the same ‘software as a service’ (SaaS) model.  However, surprisingly enough, not every SaaS company has been able to hit the jackpot.  The reason? Customer churn beyond control.  SaaS businesses out...
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