Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

20 Ways to Improve Customer Support and Delight Customers

Every business out there wants to improve customer support after they have made some serious blunders that cost them their customers.  Think of situations where customers were ignored as soon as they entered your store, or perhaps they were made to press X, Y, Z buttons and still could not connect to a human agent. ...
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What is Automated Customer Service & Why it is Important

When you automate customer service, you put an end to manual processes, human errors, and unhappy customers. In fact, you put your support team in a better position to handle more complaints, offer speedy resolutions, and delight customers.  “Has old-fashioned customer service gone straight out the window? Modern-day customer service does not simply mean treating...
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15 Best Sales Email Templates to Generate Maximum Leads

Are you looking to grab the attention of prospects and customers using sales email templates? When you spend hours crafting your magical sales emails and customers don’t open them, all your efforts go down the drain. So how do you draft killer emails that offer the highest open rate? Well, ready-to-use sales email templates can...
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10 Basic Help Desk Mistakes (And How to Avoid Them)

We all know that investing in good customer service is wiser than neglecting it. But why do so many customer service teams keep on repeating the same mistakes again and again?  When you overlook your help desk mistakes, they can spoil the customer experience, increase churn, sabotage your business, and turn it into a failure...
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Zendesk vs Jira Service Desk: Which Help Desk Should You Choose?

What happens when you put two popular help desk tools against one another? In this never-ending battle of Zendesk vs Jira Service Desk, how do you pick the best one? Both Zendesk and Jira Service Desk are loaded with similar functionalities which makes it hard to differentiate. But just like any great help desk software,...
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10+ Best Customer Experience Software for 2022

Are you looking for the best customer experience software?  As more and more people buy online, companies are forced into the digital world with their products and services. Amidst a mirage of options, how do ensure every customer finds what he is looking for, is supported in real-time, and gets a personalized experience on top...
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10 Ways to Customize Your Help Desk Software

Are you looking for customizable help desk software that fits perfectly into your team? Let’s be honest, despite having similar goals, no two customers service teams are the same. They differ in aspects such as team size, workflow, hierarchy, and even how they monitor their performance.  The best thing about help desk customization is that...
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Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose?

For any small business, a single support email account is sufficient for managing customer problems. But once you scale past that, you need the best help desk software to ensure every customer issue is seen, prioritized, and responded to.  As soon as you reach this stage, you are faced with a dilemma – in the...
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The Ultimate Guide to Customer Service Training

Have you ever contacted a business for support only to be misguided by an agent? Or maybe the agent treated you more like a “ticket” than an actual human being with emotions?  Yes, sadly we have all been there. So as a business owner, how do you avoid such horrific situations and build your customer...
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Tips for Reducing Customer Complaints – 10 Simple Ways

Entrepreneurs, customer success managers, and customer service professionals have a big question facing them – How to reduce customer complaints? Receiving messages from your customers is really an amazing thing. However, the reason matters. Are you getting more complaints than compliments? Has your team succumbed to an endless list of customer complaints?  No matter how...
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