Jared Cornell

Author

Jared Cornell

Customer Support Expert |

Jared is a customer support expert. He has been published in CrazyEgg, CoSchedule, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

Articles by Jared Cornell

Last modified: March 26, 2024

10 Help Desk Response Templates to Save Time

The best inventions in life are often small but make a HUGE impact. Think of a matchstick, paperclips, or in the modern world – help desk response templates.  Yes, templates have made the world a better place for customer service representatives. Instead of stressfully typing the same response a million times over, they can use...
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Last modified: February 2, 2024

15 Best Email Management Software for 2024

A majority of businesses are searching for the best email management software. But what can be the possible reasons?  We all know that as your company grows, emails can flood your inbox and cause a tsunami of problems. Important emails get lost, your team sends out multiple responses to a single email, and conversations lack...
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Last modified: December 20, 2023

Top 10 Groove Alternatives & Competitors for 2024

Groove is a simple shared inbox tool that allows support agents to organize, prioritize and solve customer requests.  But can we consider it a full-fledged help desk system?  Not really! My personal experience with the tool revealed numerous challenges — limited inboxes, unresponsive customer support, and the absence of the chatbot feature.  Allow me to...
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Last modified: April 7, 2024

10 Best Freshservice Alternatives for 2024

Freshservice is one of the popular support solutions used by world-class businesses. Despite this, the platform falls short in some areas.  Users are usually frustrated by Freshservice’s high pricing and complex features, and with so many Freshservice alternatives available, finding the best one can be daunting. Just when I got to know that many others...
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Last modified: September 28, 2023

10 Benefits of Help Desk Software & Ticketing System

Customer interactions with your brand continue even after you make a sale. Right from the time a prospect visits your website to the time they need assistance even after years of making a purchase, your brand needs to be available.  But can you really care for your customers when your agents have no idea how...
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Last modified: April 3, 2024

10 Important Customer Satisfaction Metrics to Target in 2024

Have you ever heard any business say that customer satisfaction is not important to them? Probably not!  A lot of contemporary businesses assume the importance of customer satisfaction but get clueless when you ask them a single question, “So how do you measure customer satisfaction?” If you are also sailing on the same boat and...
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Last modified: December 15, 2023

Top 10 Vision Helpdesk Alternatives & Competitors 2024

For most businesses that are looking to improve their customer service efforts, Vision Helpdesk has a lot to offer. Features such as internal collaboration, ticket-based billing, time tracking, SLA management, etc. make this tool a great option.  Moreover, to cater to different businesses with different requirements, Vision Helpdesk has made its help desk available in...
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Last modified: June 22, 2023

Voice of Customer: How to Boost Your Business With VoC Data

Do you wonder why some customers stick with you for years, while others leave you midway? Well, customers are giving you hints all along. In fact, 56% of consumers around the globe believe that companies need to take necessary action on the feedback provided by them.  Your customers have a lot to say. The only...
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Last modified: December 27, 2023

What is a Customer Support Funnel and How to Build One

Sales, Marketing, Human Resources, all these departments are known for illustrating the user journey using a funnel. But what about customer service?  For businesses, it’s time to rethink the customer support funnel. While no two companies are created in exactly the same mold, they can all use a support funnel to guide their customers to...
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Last modified: January 15, 2024

The Top 10 WOW Customer Service Stories of 2024

COVID-19 has impacted lives and livelihoods across the globe. While people are forced into isolation, customer service teams struggle to communicate proactively and win customer trust. But should this mean the end of the world? Of course not! There are still plenty of wow customer service stories that are making customers rejoice.  Even after millions...
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