Jared Cornell

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? Research?  Competitor Prices? What if I were to tell you that the aspect that genuinely tops the list is what your friends and family think? Let’s say a friend...

Every business exists as long as it has customers. But what if these customers decide to part ways due to underlying reasons such as inefficient support process, defective products, or poor engagement?  Customer churn refers to the number of customers who cease to buy from your business. Even small month-on-month increments in customer churn can...

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. When the customers are happy with the services, your business is expected to...

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...

Is managing your company help desk giving you sleepless nights? Are you looking for help desk improvement ideas to cater to customers’ needs and grievances? If the answer to the above questions is a big YES! Then this blog is for you. Today, customers don’t just want faster service, they demand it. According to a...

Every business aims to be customer-centric now. Only a company that makes its customers’ prime focus can stand out from the crowd and gain recognition. So, if I were to ask you, which brand do you remember that you’d recommend to your friends? No matter what brand you choose, there must be something that you...

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...

There are two kinds of support professionals in this world. First are the ones who argue that help desks and service desks are completely similar in their function. However, there are also those who would bet their life that there are stark differences between the two.  So in this battle of help desk vs. service...

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. U.S. companies lose more than $62 billion annually...