Jared Cornell, Author at ProProfs Help Desk Blog

My Articles

Last modified: June 21, 2023

20 Customer Service Email Templates for Super-Fast Responses

If you are in the customer service industry, chances are you have regretted sharing emails just seconds after hitting the send button. Maybe it was simply because of poor grammar or because you forgot to mention something as important as the product ID of the purchase. Yes! We have all been there. So is there...

Last modified: June 30, 2023

20 Best Customer Service Software for Any Support

There was a time when customer complaints and queries were dealt with as and when they came with little to no record of them. However, today things are much different. Right from powerful chatbots to automated workflows, the best customer service software has revolutionized how companies interact with their customers. There is no doubt that...

Last modified: April 20, 2023

The Ultimate Guide to Customer Segmentation

Do you just assume you already know who your customers are and what they want? Do you have any strategies in place to target different customers differently? Whether you are a marketer looking to target your niche audience or a product designer striving to create eye-catching products, understanding your customer base is the first step...

Last modified: September 28, 2023

17 Best Zendesk Alternatives and Competitors for Better Customer Support in 2023

When we talk about customer service software, chances are that you must have heard about Zendesk. Big corporate brands such as Siemens, Mailchimp, and Tesco have used Zendesk to take their customer service to the next level. But, let’s be honest, the tool has some serious limitations that make people search for the best Zendesk alternatives....

Last modified: June 5, 2023

Guide to Customer Relations: Definition, Benefits, Strategies & More

Here is a small question for you- ‘What differentiates companies like Amazon, Zappos, or Disney from the rest?” Well, it’s quite simple- the attribute of NOT settling for average experiences and building rock-solid customer relationships. Successful brands always strive to deliver more than what is expected of them and never hesitate to nurture their relationships...

Last modified: July 29, 2023

What is an Enterprise Help Desk Software & Why Do You Need One for Your Business?

Even a day-old startup wants to grow its operations and become a multi-million dollar brand. But as you look to grow your business, do things get easier? Not really! With a big business comes big responsibilities and even bigger challenges. Enterprise organizations often struggle to meet user expectations. In addition to hundreds of customer complaints,...

Last modified: July 26, 2023

What Is An Omnichannel Customer Experience? Benefits, Examples & Tips

Over the last few years, there has been a lot of buzz around the term “omnichannel”. So much so that you will hear almost every business make big claims that they offer “omnichannel customer experience”. But as fancy as it might sound, what does omnichannel really mean? And how is it any different from multichannel?...

Last modified: September 12, 2023

18 Best Shared Inbox Software & Tools to Manage Businesses & How to Pick Right One in 2023.

A shared inbox is a great way to have more eyes on your emails and ensure not a single email can slip through the cracks. Successful entrepreneurs and leaders know one secret — traditional email platforms are not designed for teamwork. They completely ignore team goals and preferences, do not facilitate internal collaboration, and make...

Last modified: August 25, 2023

15 Best IT Ticketing System Software to Manage IT Support Like a Pro in 2023

As modern businesses add more and more technology to their day-to-day operations, the need to offer reliable IT support has become paramount. Originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, the best IT ticketing system software are now the backbone of many support operations around the world. With features such...