Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

Leverage Your Business Growth with Customer Emotions

Identify and understand a customer’s drive and needs. It is an indispensable exercise that a business needs to do to ensure their long-term success. Most of the buyer’s decisions are influenced by their emotions. Tapping into consumer emotions can, thus, give you a significant edge over your competition; allowing you to flexibly pivot your business....
Read More

6 Simple Customer Support Strategies For Small Businesses

Customer support is an important area for any business. No company can do without delighting its customers. Particularly today, when reviews for companies can be posted so easily on the internet, helping your customers as soon as problems arise is a crucial element to running a successful business. Customer service is one of the few...
Read More

How to Improve Customer Experience Using Employee Feedback

Organizations gather customer experience data through CSAT (customer satisfaction) surveys that are built into their help desk ticketing systems. Conducting such surveys helps them in finding out the challenges faced by customers over time. Gathering data from customers helps to improve their service experience as well. On the contrary, employee feedback is often ignored by...
Read More

Tête-à-Tête with Annette Franz, The Customer Experience Veteran

Customer support has become the topmost goal for any business. No company can afford to ignore the growing significance of customer support in times of today. Your competitors go from post to pillar to get hold of your customers. Customers prefer brands that delight them with excellent customer service and faster issue resolution. Here’s a...
Read More

Follow These Rules for Great Customer Service

Do you run away from the questions of your customers?  Do you feel you are incapable of delivering good customer service?  Are you witnessing a steady loss of customers?  If the answer to all these questions is “yes”, your business is surely in big trouble, my friend! It’s high time you realize the value of...
Read More

These 5 Trends Will Define Great Customer Service

More than half of 2020 has passed and emerging trends in customer service show that more and more businesses are getting stronger on this front. 96 percent of consumers across the globe say customer service is an important factor in their choice of loyalty to a brand. This implies no business can ignore the value...
Read More

Understanding Consumer Psychology for a Delightful Customer Service Experience

As a business, you need to learn that there is a strong relationship between customer service and consumer psychology. Humans have varied emotions and more complex minds. When you comprehend the needs and feelings of your customers, offering them fantastic customer service experience becomes a cakewalk. Businesses delivering excellent customer service experience know about their...
Read More

Experiential Branding Matters Because “She” is the Influencer

Do you remember the first time you fell in love? I remember the first time I fell in love. I was 15 years old and was head over heels for my hockey player boyfriend. Right before I would meet him, I could feel the butterflies in my stomach, my sweaty palms, the goosebumps on my...
Read More

Why Bug Reporting Software is Better than Email?

Is a bug reporting software the next step in the evolution of customer service or an unnecessary tool that doesn’t need to replace the standard email inboxes?  The answers may vary here. People may have mixed opinions on bug reporting software and standard email inboxes. With the way things are going, emails will be obsolete...
Read More

15 Help Desk Metrics to Improve Customer Support

Did you know that 40% of service desk professionals fail to measure key business value metrics?  If you don’t know your numbers or don’t have the right data up your sleeves, can you really take long-term strategic decisions?   Remember whether you are a decade-old business or have newly formed your customer support department, you must...
Read More