Jared Cornell

The recipe to bake awesome customer service is indeed very simple – be fast, accurate, and consistent with your responses. But why are businesses unable to cook what they had promised? What ingredient are they missing?  The missing ingredient can be automation technology. Even a simple feature such as automated ticket routing can help you...

No matter what service you offer to consumers – financial, SaaS, IT support, consultancy, etc., you need the right service level agreements (SLAs) to strengthen relationships.  However, despite the proven effectiveness of SLAs, many people say that if people trust each other, why do they need a formal agreement, and who is gonna read it...

SaaS or software as a service is a profitable business model. You create an awesome product, spend a little on marketing, acquire new users, and voila, profits roll in. But when users are stuck somewhere, how do you offer awesome SaaS customer support?  Due to the laser-sharp focus on development and sales, SaaS customer support...

Just like sales or marketing, customer service teams are always under the pressure to reduce customer service costs and stick to “the budget”.  But with never-ending phone calls and flooded inboxes, how do you improve the customer support experience without spending some dollars?  keeping your service costs down does not mean ignoring customer satisfaction. It...

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “meaning in life”.  Sounds like a Disney movie, right? Well, it can...

The best inventions in life are often small but make a HUGE impact. Think of a matchstick, paperclips, or in the modern world – help desk response templates.  Yes, templates have made the world a better place for customer service representatives. Instead of stressfully typing the same response a million times over, they can use...

GrooveHQ is a simple customer service tool that is built around customer email management. Features such as shared inbox, internal collaboration, and reports make this tool a good bet.  But why are so many users already looking for the right GrooveHQ alternatives?  GrooveHQ is designed for small customer service teams. Don’t be surprised if it...

Are you looking for the right Freshservice alternatives? In that case, you have come to the right place.  Freshservice is one of the most renowned service desk solutions that can help your business manage IT support services with ease. But, as they say, nothing is perfect.  Right from expensive pricing plans to complicated features and...