Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn

My Articles

The E-commerce Guide: How to Tackle eCommerce Customer Pain Points

There is no magical pain relief spray to ease customer pain points. Every challenge needs your undivided attention. Period. Online transactions are going through the roof and beyond- In 2019, U.S. online retail sales amounted to 365.2 billion US dollars. This figure is expected to double in the next 5 years, making life difficult for...
Read More

How to Offer Personalized Customer Service Using a Help Desk Ticketing System

There lies an evident gap between satisfied and delightful customers. That gap is called Personalization. So it is Sunday morning, you enter into a coffee shop and get greeted by your name. You sit at your favorite place with your coffee cup which spells your name- ‘Shar-late’. Two sips and a few smiles later, you...
Read More

16 Tips for Managing a Remote Customer Service Team

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority. Why? To find an answer to this question let us shave a...
Read More

Pandemic Planning for Businesses: How to Cope up With COVID-19

Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson, Founder- Virgin Group As the world gradually adapts to the current COVID-19 pandemic and more and more people move indoors to practice social distancing, businesses, globally, are...
Read More

Good Customer Service Guide: Everything You Should Know in 2021 & Beyond

We all know that customer expectations are high. Guess what is higher? Instances of poor customer service.  Customer service horror stories are spreading like wildfire. It’s a common sight to see your friends complaining about how they had to wait for more than 5 minutes on hold, how they encountered an impolite agent, or how...
Read More

How to Build a Customer-Oriented Growth Strategy

There is only one boss: the customer. He can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else. – Sam Walton This statement by Sam Walton is probably one of the best descriptions of the modern market conditions. It pretty much explains the value of customers and gives...
Read More

Ticket Escalation Process: 10 Tips to Manage Them Better

Resolving customer issues on the first contact is the ultimate goal of every organization.  Failure to do so can cause customers to rate a company’s customer service as inadequate. This has implications – statistics show that most customers – 89% – start buying from competitors due to poor customer service experience. You can batter your customer...
Read More

What is Issue Tracking Software? The What, Why, and How Explained

When customers buy a product or a service, there is always a chance that they would experience challenges while using them. The one obvious thing they will do when faced with such a situation is – reach out to your support staff and report the problems they are experiencing. Managing and tracking customer issues on...
Read More

7 Strategies to Offer Stellar Multilingual Customer Service (+5 Benefits)

English, Spanish, French, German, Chinese …the list of languages with over a hundred million speakers is quite long.   Despite the language and cultural differences, the global market has created a win-win situation for both businesses and customers. While businesses can go above and beyond geographical borders, customers can enjoy more options. For brands that wish...
Read More

20 Effective Email Management Tips Trending in 2021

We were in a discussion at ProProfs about utilizing working hours productively, and that’s when one of the team members mentioned that he spends about 40% of his time checking and managing emails. This was actually alarming, as 40% is a significant amount of time. That’s when we realized that as an organization, we need...
Read More